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Call Center Software

We are a leading Service Provider of call center solutions, call centre software solution, virtual call center software and omni channel services from Hyderabad, India.
Call Center Solutions
  • Call Center Solutions
  • Call Center Solutions
  • Call Center Solutions
  • Call Center Solutions
  • Call Center Solutions
  • Call Center Solutions
  • Call Center Solutions
  • Call Center Solutions

Call Center Solutions

Product Price: Rs 1,500 / MonthGet Best Price

Minimum Order Quantity: 1300 Month

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Product Details:
EditionMulti User
DeploymentOnline / Cloud-based
Download OptionFree trial & download available
License DurationLifetime
Key FeaturesOutbound Dialer, Call Monitoring, WhatsApp Integration, Call Recording
Supported PlatformsAndroid, Windows, Mac
Training SupportOnline Training
Device CompatibilityDesktop Only
A virtual private network or VPN is an encrypted connection our the internet form a device to a network the encrypted connection help to ensure that sensitive data is safely trasmitted Smarter Features, Better Results...IINBOUND Dialing typesACD Personalized,
IVR System ,
Auto Dialing,
Number Masking
,External Customer ,
Call History ,Voicemail & Call recording, Call Barge-in/ Whisper SMS/Email
OUTBOUND Dialing Types:Automateddialingfor maximumcallconnectsAutomateddialing,controlledby
admin toreachout important
customers
Selectiveclickto call dialing.
PREVIEW DIALING
BLENDED MANUAL DIALING
Agent cantakeInbound&
Outboundinsinglelogin
Agent cantype-inthe number
anddial
SECURITY ASPECTS 
User Rightsare Restricted andPasswordtypingismasked
HIGHLY SECURE ACCESS
Voicecanbe encrypted between
server & agent to avoidsnopping
No user canviewthereports
withouttheloginof admin
VOICE ENCRYPTION SESSION HANDLING
NO DATA INJECTION CROSS SITE ATTACK
DataInjectionisprevented in
MYSQL Server
Applicationisguarded against
crosssiteattack

Additional Information:

  • Item Code: Lifetime
  • Delivery Time: 24hours
  • Packaging Details: online
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Call Centre Software Solution
  • Call Centre Software Solution
  • Call Centre Software Solution
  • Call Centre Software Solution

Call Centre Software Solution

Product Price: Rs 2,000 / PieceGet Best Price

Minimum Order Quantity: 1 Piece

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Product Details:
Type of ProcessOutbound
Type of CallsDomestic
Location/CityPan India
Communication LanguageEnglish & Hindi
Voice Loggerinbuilt Voice Logger
Call RoutingAvailable
Live Monitoring ScreenAvailable
Dump ReportsAvailable
Next Generation Technology for your Inbound/ Outbound/ Blended Contact Center
ConVox presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. ConVox redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the feature of advance call center and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly sute your process.

Users get all the feature of advance Call Center Solutions and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly Call Center Software suite your process.

 


ConVox Contact Center Solutions help businesses meet and exceeds the service level expectations of their custom-ers, while driving employee productivity and controlling operational costs. Whether you have a large contact center with multiple sites, or are simply looking for a more efficient way of sharing calls amongst a team, Deepija Telecom has the solutions you need to manage and grow your business.

First call resolution: Route calls to the most appropriately skilled agent based on a variety of criteria, including customer identity or information collected by interactive voice response (IVR).


Spot call trends: Understand what is happening with calls and spot trends over time to ensure efficient operations.


Build an effective team: Equip the team tasked with managing calls with the tools they need to deliver efficient and effective service to their customers.


Comprehensive reporting: Route calls to the most appropriately skilled agent based on a variety of criteria, including customer identity or information collected by interactive voice response (IVR).


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Fit and scale: Lorem lpsum simply dummy typesetting industry ever.


 

Convox CCS Integration With Sales Force CRM
  • "Call" button or link can be given within SalesForce CRM screen. Whereas the call is initiated through the ConVox.
  • Upon completing a call, call disposition codes can be taken from "Sales Force CRM" into the ConVox.
  • "Activity History" within the SalesForce CRM can be update with the Call Data Reports.
  • Recording link of calls are also provided within SalesForce CRM.
  • When an agent logs in the ConVox he is automatically logged in the SalesForce CRM.
  • Whenever agent makes an outbound call through ConVox interface his data is pulled in the salesforce CRM. This feature is available in Manual as well as preview dialing.
  • When an Inbound call is received in ConVox data is popped up within "SalesForce CRM".


Additional Information:

  • Pay Mode Terms: L/C (Letter of Credit),T/T (Bank Transfer),D/P,D/A
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Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software
  • Virtual Call Center Software

Virtual Call Center Software

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Product Details:
Device CompatibilityPC & Mobile
EditionMulti User
License DurationLifetime
Download OptionFree trial & download available
Supported PlatformsAndroid
Languages SupportedEnglish, Hindi
Min. System Requirements16 GB RAM
Country of OriginMade in India
Hosted Remote Login  2 leg calling  call trafer mobile  help to ensure that sensitive data is safely trasmitted Smarter Features, Better Results...IINBOUND Dialing typesACD Personalized,
IVR System ,
Auto Dialing,
Number Masking
,External Customer ,
Call History ,Voicemail & Call recording, Call Barge-in/ Whisper SMS/Email
OUTBOUND Dialing Types:Automateddialingfor maximumcallconnectsAutomateddialing,controlledby
admin toreachout important
customers
Selectiveclickto call dialing.
PREVIEW DIALING
BLENDED MANUAL DIALING
Agent cantakeInbound&
Outboundinsinglelogin
Agent cantype-inthe number
anddial
SECURITY ASPECTS 
User Rightsare Restricted andPasswordtypingismasked
HIGHLY SECURE ACCESS
Hosted Remote Login   
No user canviewthereports
withouttheloginof admin
VOICE ENCRYPTION SESSION HANDLING
NO DATA INJECTION CROSS SITE ATTACK
DataInjectionisprevented in
MYSQL Server
Applicationisguarded against
crosssiteattack
Get Best QuoteRequest A Callback
Omni Channel Services
  • Omni Channel Services
  • Omni Channel Services
  • Omni Channel Services

Omni Channel Services

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Product Details:
Minimum Order Quantity25 Project
DownloadFree trial & download Available
Key Featurescall monitoring
editionmulti usage
usageomni channel
A dialer is a type of call center software used to automate the dialing of customer phone numbers and to easily document the outcome of these calls. Dialers can also be used to broadcast recorded messages through interactive voice response (IVR), push notifications, and SMS.

Additional Information:

  • Production Capacity: unlimited
  • Delivery Time: 24hr
  • Packaging Details: ConVox's omnichannel call center software solution unifies voice, chat, social media, and email communication through a single interface, presenting an integrated view for effortless channel management and optimal resource utilization.
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