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Dialer
Offering you a complete choice of services which include convox android dailer, ivr software, call center dialer, progressive dialer, predictive dialer and call center solutions in omni channel.
ConVox Android Dailer
Product Price: Rs 600 / PieceGet Best Price
Minimum Order Quantity: 3 Piece
Product Details:
| Deployment | Online / Cloud-based |
| Edition | Single User |
| License Duration | Lifetime |
| Download Option | Free trial & download available |
| Brand | ConVox |
| Key Features | Outbound Dialer, Call Recording |
| Supported Platforms | Android |
| Languages Supported | English, Hindi |
| Application | Android Dailer |
| Language | English |
| Service Type | inbound,Outbound dialer |
ConVox Android Dialer
ConVox app for your call centre don't need a complex and costly call centre set up to manage your Tele-Calling. Just download an Android App and it will do everything for you. You can improve you sales numbers and get the best output from your Tele-Calling team. Team leaders can use advance web based monitoring and reporting tools to access the live feedback of your teams performance. Features included here are Centralized monitoring of your, agents,online/offline mode i.e.Agent can operate without connecting to the server, Synchronized update facility in Centralized Server, Real time sales and attendance monitoring, Multi location management facility, 100% recording of all agent communication, Best suited for "work from home" agent, comprehensive reporting with graphical representation.
How it works
Agents download an Android App in their Mobile/ Tablet. They login in centralized server through this App. Once logged in, they get the data from the server. Agent can see the customer details on the screen and start making calls. When call is completed, agent dispose the call (like Call Back, Sales, Not Interested etc.) and moves to next call.
Administrator logs in the server. He can see the dash board with live status of calling agents and active phone number lists. He can take live reports of calls done, agent performance, recordings, calling list performance or dispositions. He can also upload the calling list or force logout any agent.
Live Monitoring
Additional Information:
- Pay Mode Terms: L/C (Letter of Credit),T/T (Bank Transfer),D/P,D/A
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Ivr Software
Product Price: Rs 600 / MonthGet Best Price
Product Details:
| Support Various Dialling | Yes |
| Brand | Convox |
| Service Location | India |
| Service Duration | As per Customer Requirement. |
| Communication Language | Any Language |
| Type Of Process | Inbound |
| Usage/Application | Healthcare, Banking & Finance, Retail, Marketing |
| Location | India |
| Manpower Required | No manpower Required |
| Type Of Calls | IVR Software |
| Appointment Booking System | available |
| Complaint Booking System | available |
IVRS Software technology that is being widely used by various industries to automate the call handling system.
- In telephony interactive voice response or IVR is phone technology that allows a computer to detect voice and tone using a normal phone call.
- The IVR system can respond to caller with prerecorded or dynamic generated audio to further direct callers on how to proceed.
- IVRS Software systems can be used to control almost any function where the interface can be broken to a series of simple menu choices.
- Once constructed IVRS Software systems generally scale well to handle large call volumes.
- With IVRS Software systems, multitasking and multi-threading facility leading to simultaneous handling of 4 analog channels or 30 digital channels or more channels
- Detecting an incoming ring and automatically establishing connection in response to the ring signal.
- Capable of working round the clock throughout the year.
- Multiple language support with user configurable channel specific language.
- Work with all type of exchanges on voice lines or trunk lines with any telecom operator of Land-line Network and cellular phone network.
- Provides call statistics and customized report.
- ODBC support for accessing all kind of standard database.
We have developed customized IVRS solution for various industry segments like
- Petroleum Booking and Distribution (Indian Oil, HPCL) For downloading pdf
- Payment Gateway Interface System (Bill Desk)
- University Information System (Central University)
- Appointment Booking System for Doctors (L V Prasad Eye Institute)
- Cinema ticket Booking system (Prasad I -MAX) For downloading pdf
- Order Booking System(Indian Immunologicals Limited)
- Information system for farmers (I Kisan)
- Product Promotion Contests (Godrej)
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Call Center Dialer
Product Price: Rs 5,555 / PieceGet Best Price
Product Details:
| Location | India |
| Wireless | Yes |
| Type of Process | Domestic and international |
| Call Routing | Available |
| Monitoring Tools | Available |
| Agent performance Reports | Available |
Features
- ConVox is a modular solution consist of Switching, Application and Database servers are on single server or multiple servers, based on load requirements.
- ACD (Automatic Call Distributor) is an integrated module provid-ing state-of-the-art inbound call routing capabilities to multiple agents based on business rules.
- Preview Dialing Feature providing Auto dialing from screen as per requirement by user. This features facilitates agent to view the details of number to be dialed.
- Predictive Dialing is based on pacing ratio.
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Progressive Dialer
Product Price: Rs 1,700 / PieceGet Best Price
Product Details:
| System Version | 3.2 |
| Usage/Application | Auto Dialer Solution |
| Installation Service Needed | Yes |
| Service Location/City | India |
Features
- Progressive dialing can deliver big results.
- More productivity per agent = More leads
- This type of dialing streamlines the calling process by automatically dialing the next contact in the queue the moment the current call is complete.
- This gives you the most speed coupled with the professionalism of preview dialing.
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Predictive Dialer
Product Price: Rs 2,000 / PieceGet Best Price
Product Details:
| Material | Call Center Dialer |
| Brand | ConVox |
| Location | India |
| Usage/Application | Click to call dialer |
| Trunk Line Connectivity | PRI |
| Wireless | Yes |
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Call Center Solutions in Omni Channel
Product Price: Rs 2,500 / MonthGet Best Price
Minimum Order Quantity: 1 Month
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Product Details:
| Type Of Process | Outbound |
| Shift Timings | 24/7 |
| Brand | ConVox |
| Type Of Calls | Domestic |
| Location/City | Pan India |
| Connectivity | Spic,GSM,PRI |
| Service Location | All over India |
| Usage/Application | intercom |
| Service Duration | 24 hurs |
| Communication Language | English & Hindi |
Additional Information:
- Production Capacity: 200 seats
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Conference Solution setup charges
Product Price: Rs 15,000 / HourGet Best Price
Product Details:
| Brand | ConVox |
| Usage/Application | Audio Conference Solution (Meetingkaro) |
| Features | Live monitoring Screen, Mute option, Hangup, Hand Raise, Dial out from interface, mobile friendly |
| I Deal In | New and Second Hand |
| Wall Mount Speaker Needed | No |
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GSM Auto call Dialer
Product Price: Rs 700 / PieceGet Best Price
Product Details:
| Usage/Application | GSM based Auto dialer |
| Brand | ConVox |
| Location | India |
| Type of Process | domestic Inbound and Outbound |
| Call Scheduling | Available |
| Process Monitoring | Available |
| Agent performance Reports | Available |
| Agents working Hours Report | Available |
Auto Dialers supplied by Deepija Telecom are high quality automated dialing software for a wide variety of voice message broadcasting needs. Auto Dialers dial telephone numbers and either initiate a phone conversation with OR play a recorded message to your customers, partners, constituents, or community, etc.
FEATURES
• Facilitates automatic dialing with a single click.
• Provides Live call transfer & Voice message for any response.
• Offers Record and voice broadcast in your own voice.
• Detects human pick up and answering machine.
• Sets or schedules broadcast time, auto reschedule.
• Initiates automatic retry for busy line or no answer.
• Saves/restores call list, import or copy-paste call list.
• Automatically schedules call for next day if calls not finished.
• Text-to-speech engine for customizing each phone call.
• Imports phone numbers from Excel sheet or Text file or from external database or from internal database.
BENEFITS
• Easy to use, flexible, reliable, and affordable;
• Easy to Install, Operate, and Upgrade;
• Improves your Corporate communication system;
• Increases productivity through automation of routine outbound calls;
• Increases up-sell and cross-sell opportunities;
• Ensures rise in customer loyalty with reminders and notices; &
• Enables automated voice calls from computer to regular phones, based on VoIP technology.
Auto Dialer's greatest advantage is that it allows you to complete a marketing call campaign or survey OR a business broadcast in a efficient manner while reducing costs and time investments.
Get Best Price Of GSM Auto call Dialer For Rs.700/-
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Call Center Software
Product Price: Rs 666 / PieceGet Best Price
Product Details:
| Service Location/City | India |
| Usage/Application | Call center Auto dialer |
| Software Version | 3.2 |
| Brand | ConVox |
Type of calls: Domestic and international.Service Location : India.Available features : Inbuilt Voice Logger(Voice Recording),Call routing.
Call Center SoftwareCall Center Software is a suite of tools that enable contact center managers and agents to effectively serve their customers. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
Features
- ConVox is a modular solution consist of Switching, Application and Database servers are on single server or multiple servers, based on load requirements.
- Integrated CTI Server Inbuilt features, agent screen pop-up’s based on caller ID received and IVRS interaction of caller.
- Preview Dialing Feature providing Auto dialing from screen as per requirement by user. This features facilitates agent to view the details of number to be dialed.
- Predictive Dialing is based on pacing ratio.
- ACD (Automatic Call Distributor) is an integrated module provid-ing state-of-the-art inbound call routing capabilities to multiple agents based on business rules.
- Integrated Voice Logger Application server has inbuilt voice logging. All the incoming and outgoing calls are rec-orded. Applicable per setup.
- Scalability Solution can be scaled from 5 seats to 1000+ seats by using multiple servers.
- Disposition management feature provides the ability to set and assign various disposi-tions as per business requirement
- Reporting feature allowing access to various reports generated by system.
- Multiple Processes Feature allowing multiple processes within same server. Outbound Campaigns, Inbound pro-cess or blended. All can exist together.
- SMS and Email configuration is easier to define multiple templates and link those templates to particular disposition. Closing the call with that disposition will send the SMS to Customer Primary Number and email will send to the E-Mail ID available in the CRM fields.
- Sending SMS manually from CRM is also possible - Manual SMS option at process level can enable this feature for agents.
- Channel Restriction Channel Restriction is available at Process Level in Predictive Mode, we can define number of channels per process. System will allow only that number of channels to dial the number for that process irrespec-tive of total available channels.
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